Refund and Return Policy

1. Introduction

At Novasonali, we want you to be completely satisfied with your purchase. Our Refund and Return Policy outlines the conditions under which you may return items and request a refund or exchange. By making a purchase on our Website, you agree to comply with these policies.

2. Eligibility for Returns

We accept returns on most new, unused items within [number] days of the delivery date. To be eligible for a refund or exchange, the item must meet the following criteria:

  • The item must be in its original, unused condition.
  • The item must be returned in its original packaging and include all accessories.
  • The return must be requested within [number] days of the delivery date.

3. Return Process

To initiate a return, please contact our customer support team at info@novasonali.com with your order number and reason for the return. Upon approval, you will receive instructions for returning the product.

4. Refund Policy

Once we receive and inspect the returned item, we will process your refund within [number] business days. Refunds will be issued to the original payment method used for the purchase.

a. Timing of Refunds
Refunds are typically processed within [number] business days of receiving and approving the returned item. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

b. Partial Refunds
A partial refund may be issued if:

  • The item is not in its original condition, is damaged, or is missing parts.
  • The item is returned after the [number]-day return window has passed.

5. Non-Returnable Items

Certain items are non-returnable and non-refundable due to health and safety reasons, including:

  • Perishable goods
  • Custom or personalized items
  • Clearance or final sale items

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original item as per our return policy and placing a new order for the desired item.

7. Shipping Costs for Returns

Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item received. In such cases, Novasonali will cover the return shipping costs.

8. Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us immediately at info@novasonali.com. We will work with the shipping carrier to resolve the issue and either refund or replace the item, as applicable.

9. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:
Novasonali
Street: 242 South Ave
Bridgeport, Connecticut (CT), 06604
Phone: (203) 334-0462
Email: info@novasonali.com
Website: https://novasonali.com